Return Policy

Revision Date: 7/1/2024

At Ag West Supply, we stand behind what we sell. If you aren’t fully satisfied with something you’ve purchased from us, we provide an easy Returns process with a 30-day return window.

For in-store and pickup orders, you can return your order to Ag West Supply for an exchange, or refund.

For best results, when returning an item, bring these with you:

• A valid photo ID
• The original receipt, dated within the last 30 days
• The original payment method used on the receipt (Visa, Amex, etc.)

Please Keep Your Receipt!

Ag West Supply offers a full refund or exchange if you have proof of purchase such as a receipt, or invoice.

No cash refunds will be available for any returns without a receipt or if you are unable to provide the original payment method.

Return Window

Ag West Supply offers a 30-day return window on unopened and unused products that fall within the policy limits. You can find any exceptions to those limits below.
Many of our products have manufacturer warranties which should be used in place of Ag West Supply return policy. If the product you have purchased has a manufacturer defect in its materials or workmanship you can return it. Please work with the manufacturer directly if it is a warrantable item.

Exceptions:

There are a few exceptions to our Return Policy. They include:

• Improper Use
• Our policy does not cover regular wear and tear, damage from improper use, or accidents.
• Footwear, Apparel, must be returned unworn, unwashed, with original garment tags present. You can try the products on for fit.
• Products must be returned with all components for a full refund.

Some additional restrictions that apply:

Defective Products

Defective products subject to a manufacturer warranty will be returned per the product’s manufacturer policy.

Reduced Return Windows

Some products available at Ag West Supply have a reduced return rate due to manufacturer requirements or resale capability of the item, these reduced items include:

• Electronics – Consumer electronics may only be returned within 30 days, due to manufacturer warranty requirements.
• Gas-powered Equipment. – All Power Equipment will be repaired and returned to the customer.

Final Sales

To protect the safety of our customers and their animals, we do not allow returns on any vaccine, injectables, or products that are temperature sensitive, or with short expiration periods. A full list of Final Sale items includes:

• Vaccines
• Wormer and livestock medications
• Refrigerated items
• Live animals
• Any item cut to length
• Consumables for animals and humans such as snacks and treats with short expiration dates.
• Generators & Gas-powered Equipment will be repaired and returned to the customer.

Cash and cash equivalent purchases exceeding $250 must be refunded by check sent from the Ag West Supply Home Office.

Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. This should include (but is not limited to) items such as lawnmowers, leaf blowers, and any other items that use flammable liquids or gases. Please return these products to Ag West Supply.

For any questions or concerns regarding store returns, please contact Ag West Supply about returning that product for you.

For questions, comments, or feedback on our return policy, please contact Ag West Supply (503) 623-5000.